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We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, we will resolve the problem quickly. We will promptly issue a refund, credit, or replacement whichever suits.
Return Policy :
- If you are not satisfied with your product . Return unopened items within 15 days from the invoice date for a full refund of original purchase price naturevibe.co.uk is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.
- If the items are opened and you are not satisfied with the product, Return opened items within 15 days from the invoice date for partial refund equivalent to the price of the smallest unit available for that product, any shipping charges or applied discount codes will NOT be refunded.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase or Order ID.
How to initiate a return ?
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and other issues
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Occasionally, items may be damaged during transit, which is unfortunately out of our control.
Please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product, package, or packing slip away. You may be asked to provide photographic proof of damage (or evidence of any missing items).
- Once you send us the Image and your items and photos are verified and accepted by our team , we will provide an option to either exchange or return the item(Return label will be sent by us) .
Wrong items Received :
If you receive the wrong items, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 3 business days of the package's initial arrival.
- Once you email us we will tell you to either send us the products back and provide an exchange .
- In this case we will send you a return label and send the correct product in exchange or refund the full amount if you wish to cancel the order .
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Policy :
We will notify you once we’ve received and inspected your return or Cancel , and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.